Privacy Policy

TechNow Australia Pty Ltd (ABN 54 675 387 836) is an Australian-owned technology solutions provider headquartered in Perth, Western Australia, with offices in Sydney. We deliver cybersecurity, cloud and AI infrastructure, end-user and IoT solutions, and curated talent services to enterprises and system integrators across Australia and internationally.

This Privacy Policy applies to all personal information we handle in the course of our business operations, including information collected through our website (technow.au), our talent and contractor platforms, project enquiries, and direct business relationships. By engaging with TechNow, you consent to the practices described in this policy.

We only collect personal information that is necessary for the services we provide. The types of information we may collect include:

• Contact information - name, email address, phone number, company name, and job title when you submit an enquiry, request a discovery call, or subscribe to our newsletter.
• Business information - project descriptions, budget ranges, timelines, and uploaded documents when you submit a project for review.
• Talent & contractor information - resumes/CVs, skills, availability, rates, identity verification documents (passport, police checks), references, and certificates submitted through our contractor application portal.
• Technical information - IP address, browser type, and usage data collected automatically when you visit our website, used solely for security and site improvement.
• Communication records - records of emails, calls, and messages exchanged between you and our team for service delivery and support purposes.

We use your personal information for the following purposes:

• To respond to your enquiries, provide quotes, and deliver the services you have requested.
• To assess and process contractor and talent applications, including verification of identity and qualifications.
• To communicate with you about projects, engagements, and opportunities relevant to your needs.
• To send newsletters and updates where you have explicitly opted in (you may unsubscribe at any time).
• To maintain records for billing, accounting, and legal compliance purposes.
• To improve our website, services, and customer experience through aggregated, de-identified analytics.
• To meet our obligations under Australian law, including tax, workplace, and security regulations.

TechNow handles all customer information in accordance with the Australian Privacy Principles and recognised information security standards. Our practices include:

• Lawful and fair handling - We collect and process personal information lawfully and fairly, only for the purposes disclosed at the time of collection.
• Direct collection - Where practicable, we collect personal information directly from you rather than from third parties.
• Purpose limitation - We use personal information only for the purpose for which it was collected, or a directly related purpose, unless you consent or law requires otherwise.
• Openness & transparency - We make this Privacy Policy readily available and explain our data practices clearly.
• Australian data residency - Customer and contractor data is stored on secure, access-controlled platforms with hosting providers that comply with Australian data protection expectations. Sensitive verification documents are stored in private, access-restricted storage.
• Access control - Access to personal information is restricted to authorised personnel who require it to perform their duties, governed by role-based permissions.

We do not sell your personal information. We do not trade, rent, or exchange your data for commercial benefit.

We only disclose personal information in the following limited circumstances:

• With your consent - Where you have explicitly agreed to share information (for example, when you generate a shared shortlist link to send to a client).
• Service providers - We may share information with trusted third-party service providers (such as hosting, email delivery, and analytics platforms) who help us operate our business, under strict contractual confidentiality obligations.
• Legal compliance - Where required by Australian law, court order, or lawful request from a government or regulatory authority.
• Business transfer - In the event of a merger, acquisition, or asset sale, information may be transferred subject to the same confidentiality and security protections.

We do not share your information with marketing partners or third parties for their independent promotional purposes.

TechNow takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Encrypted transmission of data over HTTPS/TLS across all our platforms.
• Role-based access controls and authentication for all internal systems.
• Private, access-restricted storage for sensitive documents such as passports, police checks, and certificates.
• Regular review of access permissions and security practices aligned to AS/NZS ISO/IEC 27001 principles.
• Staff training on privacy, confidentiality, and information security obligations.

While we strive to protect your information, no method of transmission or electronic storage is 100% secure. If a data breach occurs that is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

We may send you emails in the following circumstances:

• Transactional emails - Responses to your enquiries, project updates, and service-related communications. These are necessary for delivering the services you requested.
• Newsletter - Our newsletter is sent only to subscribers who have explicitly opted in. Every email includes an unsubscribe link, and we honour opt-out requests promptly.
• Application updates - Contractors receive emails regarding the status of their applications and engagements.

We do not send unsolicited marketing emails. We never share your email address with third parties for marketing purposes. You can unsubscribe from non-essential communications at any time by clicking the unsubscribe link in any email or contacting us at hello@technow.au.

Under the Australian Privacy Principles, you have the right to:

• Access - Request access to the personal information we hold about you.
• Correction - Request that we correct inaccurate, out-of-date, or incomplete personal information.
• Anonymity - Where lawful and practicable, interact with us anonymously or under a pseudonym.
• Withdraw consent - Withdraw consent to the handling of your information where consent was the basis for collection.
• Complain - Lodge a complaint if you believe we have breached the Australian Privacy Principles.

To exercise any of these rights, please contact us at hello@technow.au. We will respond to your request within a reasonable timeframe, typically within 30 days.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by Australian law (including tax and corporate record-keeping obligations). Once information is no longer needed, we take reasonable steps to securely destroy or de-identify it, unless a legal requirement applies.

Contractor verification documents are retained for the duration of the engagement and the legally required period thereafter, after which they are securely deleted from our private storage.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.