Refund & Cancellation Policy
Last updated: 25 September 2026
This Refund & Cancellation Policy outlines how Technow Australia Pty Ltd (ABN 54 675 387 836) handles refunds and cancellations for the services offered through our website (technow.au). Specific terms for any engagement are set out in the written agreement you sign with us; this policy provides general guidance where no specific terms apply.
These policies are provided for general informational purposes and should be reviewed by a qualified legal professional before publication.
On this page
1. Overview
This Refund & Cancellation Policy explains the circumstances in which Technow Australia Pty Ltd ("TechNow", "we", "us") may issue refunds or accept cancellations for the services we offer. Because TechNow primarily provides professional and managed services rather than off-the-shelf products, refund and cancellation terms are generally set out in the specific written agreement for each engagement.
Where no specific written agreement applies, the general principles below apply. This policy does not affect any statutory rights you may have under the Australian Consumer Law that cannot be excluded.
2. Professional Services & Engagements
For consulting, talent and staff augmentation, project delivery, and other professional services:
- Cancellation of an engagement should be notified in writing to your TechNow contact or hello@technow.au. Notice periods and any applicable fees are specified in your engagement agreement.
- Work completed up to the point of cancellation is generally payable in accordance with the agreed terms.
- Refunds for professional services, where applicable, are assessed on a case-by-case basis and processed in line with your signed agreement.
3. Subscription & Managed Services
For recurring or subscription-based services (for example, managed security or ongoing support):
- You may cancel a subscription by providing written notice in accordance with the notice period in your agreement.
- Prepaid fees for periods after the cancellation effective date may be refunded on a pro-rata basis, less any applicable setup or non-refundable costs disclosed in your agreement.
- Cancellation does not relieve you of fees for services already delivered.
4. Laptop-as-a-Service
For our Laptop-as-a-Service offering, devices are provided under a managed service agreement. Cancellation and return terms, including any device return conditions and restocking considerations, are specified in the service agreement you sign with us. Please refer to that agreement for the specific terms that apply to your plan.
5. Refund Process
To request a refund or cancellation, please contact us at hello@technow.au with your details and the relevant engagement or invoice reference. We will review your request and respond within a reasonable timeframe. Approved refunds are returned to the original payment method where practicable.
6. Your Consumer Rights
Nothing in this policy excludes, restricts, or modifies any guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded. Where any such guarantee or right applies and a remedy is required, this policy will be read subject to those rights.
7. Contact Information
If you have any questions about refunds or cancellations, please contact us:
Technow Australia Pty Ltd
ABN 54 675 387 836
Email: hello@technow.au
Perth (Head Office): 76 Hasler Road, Osborne Park, WA 6017
Sydney: Level 25/100 Mount St, North Sydney, NSW 2060