A deepfake attack happens every 5 minutes+62% of organisations were hit by deepfakes last year+Security for AI: detection in under a second+Cloud waste hit 29% in 2026, driven by AI workloads+Cost Optimisation for AI: cut 30-40% of spend+Essential Eight, SOCI & CPS 234: audit-ready in weeks+Book a discovery call, get a free POC+A deepfake attack happens every 5 minutes+62% of organisations were hit by deepfakes last year+Security for AI: detection in under a second+Cloud waste hit 29% in 2026, driven by AI workloads+Cost Optimisation for AI: cut 30-40% of spend+Essential Eight, SOCI & CPS 234: audit-ready in weeks+Book a discovery call, get a free POC+
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Vinod

Vinod

IT Support Engineer

3 yrs exp·Mid

Summary

IT Support Engineer with 3 years of hands-on expertise managing enterprise IT infrastructure, hardware/software troubleshooting, and end-user support. Skilled in Active Directory, Office 365 administration, OS deployment, and network diagnostics. Proven track record of resolving Tier 1 & Tier 2 technical incidents within SLA.

Skills

Active DirectoryOffice 365OS DeploymentNetwork DiagnosticsSCCMServiceNowIT HelpdeskHardware TroubleshootingSoftware TroubleshootingLaptop RepairDesktop ConfigurationPrinter ConfigurationAsset Allocation

Experience Highlights

  • Field Support Engineer (Apr 2023 - Dec 2024): Laptop and desktop repair, hardware troubleshooting, assembly and disassembly
  • Desktop Support Engineer (Feb 2025 - Jun 2026): Hardware troubleshooting, software installation, ServiceNow ticket management
  • IT Helpdesk Engineer (Jul 2025 - present): Managing ticketing tool, SCCM laptop installation, printer maintenance

Education

Diploma in Information Technology

Availability

Engagement-
Work mode-