A deepfake attack happens every 5 minutes+62% of organisations were hit by deepfakes last year+Security for AI: detection in under a second+Cloud waste hit 29% in 2026, driven by AI workloads+Cost Optimisation for AI: cut 30-40% of spend+Essential Eight, SOCI & CPS 234: audit-ready in weeks+Book a discovery call, get a free POC+A deepfake attack happens every 5 minutes+62% of organisations were hit by deepfakes last year+Security for AI: detection in under a second+Cloud waste hit 29% in 2026, driven by AI workloads+Cost Optimisation for AI: cut 30-40% of spend+Essential Eight, SOCI & CPS 234: audit-ready in weeks+Book a discovery call, get a free POC+
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Shreyash

Shreyash

Desktop Support Engineer

3.9 yrs exp·Mid· 🇮🇳 Pune

Summary

Desktop Support Engineer with 3.9+ years of hands-on IT support experience supporting Windows environments, hardware, software, Microsoft Office, networking, and end users. Experienced in onsite and remote troubleshooting using Remote Desktop and Remote Assistance to diagnose Windows, application, hardware, and connectivity issues. Strong background in Active Directory, TCP/IP, LAN/WAN, DHCP/DNS, Outlook, peripheral support, and ticket-based IT support.

Skills

Desktop SupportRemote SupportRemote DesktopRemote AssistanceWindows 10/11Active DirectoryMicrosoft Office 365OutlookTCP/IPLAN/WANDHCPDNSHardware TroubleshootingSoftware TroubleshootingTicketing ToolsEnd-User SupportIncident ResolutionProblem SolvingHardware MaintenanceTechnical GuidanceDocumentationTeam Collaboration

Experience Highlights

  • Desktop Support Engineer: Delivered desktop and laptop support for Windows-based users, resolving hardware, software, OS, and peripheral issues
  • Desktop Support Engineer / L1 FMS Engineer: Provided L1 support for hardware, Windows OS, software, peripherals, and connectivity incidents
  • Desktop / Laptop Support Engineer: Diagnosed and resolved desktop, laptop, Windows, application, hardware, and peripheral issues
  • 4+ years of remote and onsite troubleshooting using Remote Desktop and Remote Assistance

Education

Bachelor's Degree, Pune University. CCNA from Jet King. Hardware & Networking from USDC.

Availability

Engagement-
Work mode-