A deepfake attack happens every 5 minutes+62% of organisations were hit by deepfakes last year+Security for AI: detection in under a second+Cloud waste hit 29% in 2026, driven by AI workloads+Cost Optimisation for AI: cut 30-40% of spend+Essential Eight, SOCI & CPS 234: audit-ready in weeks+Book a discovery call, get a free POC+A deepfake attack happens every 5 minutes+62% of organisations were hit by deepfakes last year+Security for AI: detection in under a second+Cloud waste hit 29% in 2026, driven by AI workloads+Cost Optimisation for AI: cut 30-40% of spend+Essential Eight, SOCI & CPS 234: audit-ready in weeks+Book a discovery call, get a free POC+
Back to Browse
Sayali

Sayali

Technical Support L2

3 yrs exp·Mid

Summary

IT Support professional with 3+ years of experience in Windows and Mac desktop support, Active Directory, DNS, DHCP and LAN/WAN infrastructure. Trained in Network+, MCSA, MCSE, with a strong record of resolving incidents within SLA, maintaining IT compliance, and supporting cross-functional teams. Skilled in troubleshooting, documentation, ITSM tools, and process governance across enterprise environments.

Skills

Active DirectoryDomain ServicesDNSDHCPGroup PolicyIP AddressingOSI ModelWAN TechnologiesWindows OS (7-11)Mac OSServer ConfigurationSCCMIntuneJAMFNTFS PermissionsBitLockerMFAVPN (Global Protect)Citrix / VDISoftware InstallationOffice 365OneDriveSharePointTroubleshootingIT ComplianceIncident ManagementITSM ToolsServiceNowService DeskClearPassBomgarMSRA

Experience Highlights

  • Technical Support L2 (Sep 2023 - Present): Day-to-day IT support for endpoints, Windows Servers, Active Directory, DNS, DHCP administration
  • Managed LAN/WAN infrastructure including switches and routers, handled 1st and 2nd level incidents
  • Conducted IT compliance monitoring, ClearPass compliance analysis, and risk assessment
  • Delivered end-to-end encrypted remote support via call, email, Teams, Bomgar, and MSRA

Education

Trained in Network+, MCSA, MCSE

Availability

Engagement-
Work mode-