A deepfake attack happens every 5 minutes+62% of organisations were hit by deepfakes last year+Security for AI: detection in under a second+Cloud waste hit 29% in 2026, driven by AI workloads+Cost Optimisation for AI: cut 30-40% of spend+Essential Eight, SOCI & CPS 234: audit-ready in weeks+Book a discovery call, get a free POC+A deepfake attack happens every 5 minutes+62% of organisations were hit by deepfakes last year+Security for AI: detection in under a second+Cloud waste hit 29% in 2026, driven by AI workloads+Cost Optimisation for AI: cut 30-40% of spend+Essential Eight, SOCI & CPS 234: audit-ready in weeks+Book a discovery call, get a free POC+
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Sourabh

Sourabh

Desktop Support Engineer

3.3 yrs exp·Mid

Summary

Dedicated Desktop Support Engineer L1 with 3.3 years of experience providing end users with software and hardware support within SLA. Extensive experience in SDP ticketing tools and technical issue resolution, supporting approximately 5,000 users across multiple processes. Skilled in Active Directory, remote support, OS imaging, VPN configuration, and hardware troubleshooting.

Skills

ServiceDesk Plus (SDP)ITIL Incident ManagementSLA ManagementTicket EscalationActive DirectoryPassword ResetOU ManagementRemote Support Tools (LogMeIn)BitLockerEndpoint SecurityLaptop/Desktop ImagingPrinter TroubleshootingDell/HP/Lenovo HardwareOutlookMS TeamsSharePointOneDriveZoomTCP/IPLAN/WAN TroubleshootingSwitch/Router ConfigurationWi-Fi TroubleshootingDHCPDNS

Experience Highlights

  • Managed and resolved technical issues via ServiceDesk Plus, supporting approximately 5,000 users across multiple processes
  • Worked on Active Directory for user account management including password resets and OU movement
  • Provided remote technical support for Work-From-Home users and on-site support for Work-From-Office users
  • MNA Certification from Jetking Learning Centre (2021)

Education

MNA Certification from Jetking Learning Centre (2021)

Availability

Engagement-
Work mode-